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Warranty, Returns and Refunds

Warranty, Returns and Refunds:

In line with Australian Consumer Rights and Guarantees, Diesel Water Watch owners are entitled to repairs, replacement or refunds on all our products if they are found to be faulty or not fit for purpose.  The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws.

Our commitment to quality includes our service. Should you, contrary to expectations, experience defects due to manufacturing faults, Responsive Engineering will provide warranty against defects as follows:

Our products are guaranteed to be free of manufacturing and workmanship defects when used under normal conditions, and care and in accordance with our instructions on use as detailed in the accompanying paperwork.

Defects that do occur will be repaired, replaced or refunded at our discretion.   

Extent of Warranty The warranty is limited to defects in workmanship or parts of the Water Watch unit. All defective products or parts will be replaced. This warranty does not extend to manuals and packaging, electrical lines or electrical components, fuel lines or other installation accessories to the Water watch unit.

Exclusions This warranty does not cover:

> Any defect caused by an accident, misuse, abuse, improper installation or operation or lack of reasonable care and maintenance.

> Any product that has not been installed, operated or maintained in accordance with the manufacturer’s instructions provided with this product.

> Any damage caused by improper power input, improper cable connection, failure to unplug the sensor from wiring prior to removal and installation, or over tightening the sensor into the Diesel Water Watch.

Any repairs or replacements carried out by unauthorised persons will require our prior approval – To discuss your issues and so that we can endeavour to rectify them.


Contact Responsive Engineering Canberra on 02 6280 4334 for assistance.

Responsive Engineering will not be liable for any unauthorised repairs, replacement parts or return shipping.

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