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Diesel Water Watch Lifetime Warranty Commitmant

While we believe that we have produced a robust quality product that will perform and as such we have replaced many components at no cost and without proof of these components meeting our Lifetime Warranty Guarantee to date. Our customers will attest that many of these units have been in service for over a decade without issue.

Due to significant increases in the cost of parts and freight, Responsive Engineering is no longer able to provide free replacement Diesel Water Watch components that do not meet our lifetime Warranty requirements – which can be found in the User Booklet (page 13) provided with Water Watch units since 2014.

If you believe that a component should be replaced due to manufacturing faults or workmanship defects, we will continue to repair or replace components at our discretion.  We will assess these issues individually.

 

Postage and freight will be charged on all replacement parts unless they are collected from our warehouse .

To discuss your issues with a real person, phone us on 02 6280 4334 or visit us at our warehouse in Fyshwick.

Lifetime Warranty Guarantee

Page 13 of the Water Watch user’s booklet supplied with Water Watch units since 2014:

Our commitment to quality includes our service. Should you, contrary to expectations, experience defects due to manufacturing faults, Responsive Engineering will provide you with a lifetime warranty against defects as follows:

The product is guaranteed to be free of manufacturing and workmanship defects when used under normal conditions and care and in accordance with our instructions on use.

Defects that do occur will be repaired, replaced at our discretion, solely at our option with no charge for parts. The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws.

Extent of Warranty
The warranty is limited to defects in workmanship or parts of the Water Watch unit. All defective products or parts will be replaced. This warranty does not extend to manuals and packaging, electrical lines or electrical components, fuel lines or other installation accessories to the Water watch unit.

Exclusions

This warranty does not cover:

> Any defect caused by an accident, misuse, abuse, improper installation or operation or lack of reasonable care.

> Any product that has not been installed, operated or maintained in accordance with the manufacturer’s instructions provided with this product.
 

> Any damage caused by improper power input, improper cable connection, failure to unplug the sensor from wiring prior to removal and installation, or over tightening the sensor into the Water Watch

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